Walk into my office. You'll see, to your left, Help Desk. To your right, there I am. A chestnut-stained desk, plain and unornamented, houses my notebook, glasses, phone, and two different-sized monitors.

This is the Ops Center. I may be a glorified secretary, but I do my job.

My desktop has all the alerts I'll ever need. All the info I really need: incoming requests on my left, management panel in the middle, and my email to the right. It runs Windows 8.1, but you'd never know that - the interface has been completely de-Metroized, I have a custom theme, and is that widgets I see?

In the typical course of the day, I field fifteen incoming calls. We close fourteen tickets. I handle the bills, supply the netadmins their stuff, and work with a swiss-import vCIO to get projects scheduled.

I rarely leave my desk.

I don't like this job, to be honest. Every opportunity available to diversify, I take. I wrote a manual on how to do my job (a course, really). I designed two refreshes of the company site. I script in my spare time. Even the Tickets Feed, that was my doing (hello iFrames and Meta-refresh!).


I like doing hands-on, but I'm not allowed to until I reach Year 2.

Incidentally, I stay at the desk while everybody goes home for lunch. I move desks, rewire stuff, rebuild stuff. I rewired my boss' desk once. He'd gotten a shiny Lenovo Helix, so off I went to make it work seamlessly. I hacked the docking station into the desk, wired it all in, and now there are *no* visible wires, just a cord that attaches to his helix. His dual-monitors do the heavy lifting, though his Helix gets plenty of play when he undocks it.

I'm at my desk, nine hours a day, five days a week.

I'm just eighteen, and looking forward to the next big thing.

I'm One Nine Bee Four, this is how I work.